Terms & Conditions

This site is owned and operated by Fulcrum Health Limited (“Fulcrum Health Limited”, “we” or “us”). Registered office: 66 Wigmore Street, London W1U 2HQ. Registered number 3246901 (England and Wales). Vat No: 684 1543 23.

Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Fulcrum Health Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Fulcrum Health Limited.

You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content
Fulcrum Health Limited has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

To the extent permitted by applicable law, Fulcrum Health Limited disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Fulcrum Health Limited shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your Computer
Fulcrum Health Limited makes every effort to ensure that this website is free from viruses or defects.

However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Fulcrum Health Limited shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at fulcrumhealth@aol.com.

Making a purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart.  After you have finished your selection, you can click or be taken automatically to ‘Checkout’ and you will be asked for a few details that we need to complete the order. We accept Visa and MasterCard credit cards.  If you are shopping from outside the UK, place your order and your credit card company will convert the transaction into your own currency.  We do not charge for any item until it is ready to ship.  If you prefer, you may send your information via telephone, fax, snail mail, or e-mail.  Full contact details are given on the web site.

All prices and promotions are subject to change without notice.

Tax Charges
All UK government taxes currently in force are included in the prices published on this website unless specifically stated otherwise. VAT (Value Added Tax) is not charged on the sale of coffee.

Availability and Back Orders

All items are subject to availability. We will inform you as soon as possible if the products you have ordered are not available and the products will be placed on back order. You will always have the option to cancel your order if you would rather not wait.

Delivery schedule
We hope to deliver your order right away.  We will normally despatch your order within 3 business days.  Orders outside the UK are generally received 5-7 days after despatch.

Ordering errors
You are able to correct errors on your order up to the point at which you click on “submit” on the final page of our ordering process.

Acknowledgment and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon despatch of the product(s) ordered.

We want you to enjoy our products.

All our products come with a 30 day no quibble guarantee.

Cancellation Right
Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. Where goods are delivered to a third party, you will only be able to exercise this right if you are able to return to us the goods you ordered.  Your rights to return goods are protected under the EU Distance Selling Directive, details of which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Links to Other Websites We may have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Fulcrum Health Limited cannot accept any liability in respect of the use of these websites.